Returns & Refunds

We are confident that you will be fully satisfied with your order. However, we realise that choosing home furniture online is not as simple as it might seem and things can look different in your home to in a picture. This is why we offer a 30-day no-nonsense returns policy as standard. This allows you to purchase from our website, safe in the knowledge that if you change your mind, you have plenty of time to return it to us hassle free.

Upon receipt of your goods in a resalable condition, we will issue a full refund back to same payment method that you used to place your order.

If your unwanted goods are received outside of our 30-day returns period, we may be willing to authorise an extended period if extenuating circumstances prevented you from returning them sooner. In such instances, please contact us to discuss your return. Please note, returns outside of our 30-day period will have a 15% restocking fee applied once the goods have been returned in a resalable condition.

You know that you are in safe hands when shopping with Interiorly. Any item unless custom made, can be returned to us, providing that your products are in new & unused condition. If your item is delivered un-assembled, the item must be returned in its original packaging, as it was delivered. If your returned goods cannot be re-sold as a brand new item, we unfortunately will not be able to provide a refund.

CHANGED YOUR MIND?

If you have decided that the goods are not what you wanted and you change your mind, then you are responsible for returning your goods to us. In this instance, you would be responsible for the cost of returning the item to us. We recommend all customers return goods using a fully insured service, to cover for any loss or damage. If the goods are damaged in transit, we will unfortunately be unable to offer a refund. We are able to advise on a selection of preferred courier services as detailed below.

YOUR GOODS ARE FAULTY/DAMAGED

Of course, if there is an issue with your order, such as damages, manufacturing faults or discrepancies, we will take full responsibility for a return to us. We do ask that all problems are reported to us within 48 hours of receiving the goods.

In most cases, we will ask that you forward on imagery of any damages or faults via email, along with your order reference number - this allows us to quickly resolve any issues.

Please note, when damages occur we will first offer a full replacement - refunds can only be given when no replacement product can be supplied. Damage due to misuse, alteration to the product, or negligence is not covered under our returns policy and refunds cannot be given if these terms are breached.

For full details of our delivery service and more information on reporting faults/damages to your flooring, please see our delivery service page.

EXCHANGING YOUR GOODS

If there is an issue or fault with any goods which have been delivered to you, please speak to our team. In many cases we will offer a replacement and exchange your goods we may also attempt to send a replacement of a damaged part or parts. However this depends on the type of issue that is reported and also, the goods which you have ordered. If you do experience an issue with your order, speak to our product team and we will be able to advise the best course of action.

RETURNING TO OUR WAREHOUSE

If you would prefer, you can also return items yourself to our warehouse. If you wish to do so, your order must be accompanied by a copy of your order acknowledgement and we request that you please bring a photo ID (Drivers License or Passport). We must also be informed that you wish to return your goods beforehand

Items can be returned to:

The logistics Centre T/A Interiorly Ltd
Block P Wednesbury Trading Estate
Wednesbury
WS10 7JN

A refund will be issued following the usual procedure, with the amount paid being credited back via the original payment method, as outlined above. We are unfortunately unable to process any refunds in cash, unless the order was originally placed in store via a cash payment. Refunds can only be processed back onto the original payment method.

Any items which have been returned to us damaged will only be stored in our warehouse for up to 28 days for salvage. If we have not been advised otherwise within this time frame, the goods will be deemed unwanted and will be discarded.

NON-RETURNABLE GOODS

As is the nature of the type of products which we offer here at Interiorly, there are a select few items which we cannot accept returns on. These items include personalised, bespoke or special order items, all of which will be clearly labelled as non-returnable before purchase. Of course, in cases of faulty or damaged goods, there will be some circumstances where we may be able to accept a return on these goods. Please note, we may choose to offer a credit to be used against a future order on our website in these cases.

If you are unsure which category your purchase will fall into, please contact us, we are here to help!